Help Center

Frequently Asked Questions

Everything you need to know about AiPSoft software products, licensing, support, SaaS renewals, and technical services.

Welcome to AiPSoft FAQ.

Here you'll find answers to the most common questions about our POS software solutions, subscription renewals, cloud hosting, technical support, licensing, training, and more.

Whether you're using our retail, restaurant, laundry, tailoring, CRM, or service management systems, this page helps you get quick answers.

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1. What software products does AiPSoft offer?

AiPSoft provides complete business software solutions for:

  • Retail Management
  • Restaurant Management
  • Laundry Management
  • Tailoring Management
  • Service Management
  • CRM Systems

Each solution includes billing, reporting, inventory, customer management, and cloud integration features.

2. Is AiPSoft software cloud-based or installed locally?

AiPSoft offers both:

  • Cloud SaaS Platform: Access from anywhere with live cloud sync.
  • Local Installation: Installed on your server or local systems.
  • Hybrid Model: Local speed with cloud synchronization.
3. Is AiPSoft a SaaS subscription platform?

Yes. AiPSoft offers SaaS-based subscription plans with annual renewal options depending on your package.

Cloud hosting, updates, and support are included based on subscription type.

4. What happens if my SaaS subscription expires?

If your SaaS subscription expires:

  • Cloud access may be temporarily suspended
  • Online syncing may stop
  • Renewal is required to restore active service

We send renewal reminders before expiry.

5. Are software renewals annual?

Yes. Most AiPSoft SaaS subscriptions renew annually unless otherwise specified in your agreement.

Renewal ensures:

  • Continued software access
  • Cloud hosting
  • Updates
  • Technical support
6. Do I lose my data if renewal is delayed?

No. Your data remains secure.

However:

  • Access may be paused after grace period
  • Data is preserved during suspension period
7. What are your support working hours?

Regular Support Hours:

Monday to Saturday
8:00 AM – 6:00 PM

8. What is breakdown emergency support?

Breakdown support is for critical business interruptions such as:

  • Billing completely stopped
  • Printer not printing bills
  • Server stopped working
  • POS unable to process sales
9. What are breakdown support hours?

Emergency Breakdown Support:

Available every day including Sunday:
8:00 AM – 12:00 Midnight

This support is only for urgent operational breakdown issues.

10. How can I contact technical support?

You can contact support through:

  • Live Chat
  • Phone Support
  • WhatsApp Support
  • Ticket System
  • Remote Support Sessions
11. Does AiPSoft provide training for new users?

Yes. We provide:

  • Staff onboarding training
  • Admin training
  • Product demo sessions
  • Video tutorials
  • Documentation guides
12. Is remote installation available?

Yes. AiPSoft provides remote installation and setup worldwide.

Our team can configure:

  • Software setup
  • Printers
  • POS terminals
  • Barcode scanners
13. Can AiPSoft customize software features?

Yes. Custom development is available for:

  • Workflow changes
  • Custom reports
  • New modules
  • API integrations
14. Does AiPSoft support barcode scanners and receipt printers?

Yes. AiPSoft supports major POS hardware including:

  • Barcode scanners
  • Receipt printers
  • Kitchen printers
  • Label printers
  • Tag printers
15. Is multi-branch support available?

Yes. You can manage:

  • Multiple branches
  • Central stock control
  • Branch reporting
  • Live synchronized billing
16. Does AiPSoft provide mobile apps?

Yes. Available apps include:

  • Delivery Boy App
  • Staff Mobile App
  • Customer tracking modules
  • Android POS companion apps
17. Is internet required all the time?

Not always. Hybrid versions can continue operating offline and sync once internet returns.

18. Can I migrate from another POS software?

Yes. We assist with migration from many systems including:

  • Old POS software
  • Excel-based systems
  • Other ERP platforms
19. How secure is customer data?

AiPSoft uses:

  • Secure encrypted databases
  • Controlled user permissions
  • Backup systems
  • Cloud redundancy protections
20. Do you offer OEM or white-label solutions?

Yes. Partners can request:

  • White-label branding
  • Custom logo integration
  • OEM branded product versions

Contact us for OEM details.

21. Can I request a live demo before purchase?

Absolutely. You can request a free live demo presentation.

Visit: https://www.aipsoft.com/en/request-a-demo

22. How long does implementation take?

Typical setup time:

  • Small businesses: 1–3 days
  • Medium businesses: 3–7 days
  • Enterprise/custom: based on scope
23. Are updates included in subscription?

Yes. Active subscription includes:

  • Software updates
  • Bug fixes
  • Improvements
  • Feature enhancements
24. What payment options are available?

Accepted methods:

  • Bank transfer
  • Online payment gateway
  • Approved payment links

Still Have Questions?

Our experts are ready to help you choose the right solution for your business.

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